Privacy Policy

Sanloaw Swimming Alliance Ltd (“we”, “our”, “us”) is committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our swimming pool services or access our customer portal:
https://cloud.sanloaw.com

1. INFORMATION WE COLLECT

We may collect and process the following data:

a) Personal Information

  • Full name
  • Phone number
  • Email address
  • Physical location/address of pool

b) Service Information

  • Pool details (type, size, condition)
  • Maintenance history and service records
  • Equipment details and installation data

c) Financial Information

  • Invoices and billing records
  • Payment status (we do NOT store sensitive payment credentials)

d) System Usage Data

  • Login activity on the customer portal
  • Service requests and support tickets

2. HOW WE USE YOUR INFORMATION

We use your data to:

  • Deliver and manage pool services
  • Schedule maintenance and service visits
  • Generate invoices and track payments
  • Communicate updates, reminders, and service alerts
  • Improve our services and customer experience
  • Maintain records for operational and legal purposes

3. CUSTOMER PORTAL (Perfex CRM)

Through our portal (https://cloud.sanloaw.com), your data is used to:

  • Display invoices, contracts, and service records
  • Track maintenance history and upcoming services
  • Enable communication via tickets or requests

You are responsible for maintaining the confidentiality of your login credentials.

4. DATA SHARING

We do not sell or rent your personal data.
We may share data only with:

  • Authorized staff and technicians
  • Payment service providers (e.g., M-Pesa, banks)
  • System providers necessary to operate our services

All parties are required to maintain confidentiality.

5. DATA STORAGE & SECURITY

  • Your data is stored securely on our systems
  • We implement reasonable administrative and technical safeguards
  • Access is restricted to authorized personnel only

However, no system is completely secure, and we cannot guarantee absolute security.

6. DATA RETENTION

We retain your data:

  • For as long as you are an active client
  • As required for legal, financial, and service record purposes

7. YOUR RIGHTS

Under applicable laws (including the Kenya Data Protection Act), you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion where applicable
  • Object to certain data processing

Requests can be made through our contact details below.

8. COOKIES & TRACKING

Our portal may use basic cookies to:

  • Maintain login sessions
  • Improve user experience

We do not use invasive tracking without consent.

9. THIRD-PARTY SERVICES

We may use third-party tools such as:

  • Payment gateways (e.g., M-Pesa)
  • Messaging platforms (SMS, WhatsApp)

These services have their own privacy policies, and we are not responsible for their practices.

10. CHILDREN’S PRIVACY

Our pool services are generally provided to property owners or responsible adults.
We do not knowingly collect personal data from children without parental/guardian involvement.

11. DATA BREACHES

In the unlikely event of a data breach, we will:

  • Take immediate steps to secure the system
  • Notify affected users where required by law

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.
Updates will be published on:
https://cloud.sanloaw.com/privacy-policy

13. CONTACT INFORMATION

For privacy-related inquiries or requests:

Email: support@sanloaw.com
Phone: +254748311839
Address: 1st Floor, Amani House, Rimpa

CONSENT

By using our services or accessing our portal, you consent to the collection and use of your data as described in this Privacy Policy.